Debate: Who Owns the End-User Relationship?
Convergint’s president of global growth and Allegion’s senior vice president debate whether the integrator or the manufacturer should own the primary customer relationship once a security system is deployed. Each argues for control over support, data stewardship and life cycle upgrades, pressing for clear accountability in an increasingly service-driven market.
Speakers
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Mike MathesExecutive Vice President, ConvergintMike is executive vice president for Convergint. He opened the Convergint Los Angeles and San Francisco, California, locations for Convergint in 2002 and 2003. As one of the founding members, Mike has seen Convergint grow from nothing in 2001 to an over $3B company with over 200 offices globally. In his current role he is responsible for the company’s western operations and several global Initiatives.
Previous to starting at Convergint, Mike held several positions at Johnson Controls over a 15-year career. He holds a B.Sc.E.E. from the University of Manitoba and in Canada held his Professional Engineering status. He is married to his wife, Cindy, and has three children.
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Dave IlardiSenior Vice President, Americas, AllegionDave Ilardi is the senior vice president and president of the Americas business for Allegion with operations in the United States, Canada and Mexico. Allegion’s core brands include Schlage, LCN, Von Duprin and Stanley Access Technologies.
As a 21-year Allegion veteran, Dave brings in-depth experience in both non-residential and residential end markets. He has served in leadership roles in general management, sales, marketing and global supply chain. Dave is a member of the Security Industry Association’s Board of Directors and the Division Leadership Council for Manufacturers Alliance for Productivity and Innovation.
